Privacy Policy

1. Information We Collect

We collect the following types of information when you use our website or sign up for our services:

• Personal information: name, date of birth, email address, phone number, and service address
• Account information: selected plan, billing details, and service history
• Usage data: website browsing behavior, IP address, browser type, and device information
• Marketing data: UTM parameters and referral source information

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our internet services; process your service application; communicate with you; and comply with legal obligations.

3. Analytics and Tracking

Our website uses Google Analytics and Meta (Facebook) Pixel to understand how visitors interact with our site. These tools collect anonymized data about page views, clicks, and conversions.

4. Information Sharing

We do not sell your personal information. We may share your information with service partners, analytics providers (Google, Meta), and law enforcement when required by law.

5. Data Security

We implement industry-standard security measures including SSL encryption for data transmission and secure storage practices.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services.

7. Your Rights

You have the right to access, correct, or delete your personal information, opt out of marketing communications, and request a portable copy of your data.

8. Cookies

Our website uses cookies and local storage to enhance your experience, remember your preferences, and analyze site traffic.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions, please contact us at info@lc.lowcostfiber.com or call (815) 645-0645.